Reference Service

Howdy Library people,

Yesterday afternoon, the software in our computer system was being updated. At times, this meant a delay to public library users for access to our internet connection. Alas, this made some members of the public angry. One man stormed to our reference desk here in Roseville to find out the "exact" time the internet would again be accessible. When I informed him that no one knew "for sure." He was quite irritated...it made me realize again, when at the reference desk, the public can view me as "ANSWER MAN!" When ANSWER MAN does not know the answers, they are not happy. Service with a smile, even when the person you are helping delivers a frown! Whew, that ain't always easy.

Signing off, Mavis of Ramsey

Blogging at the library

Wednesday afternoon, at the Roseville Library. It has just occured to me that though I have worked in Roseville for over 14 years, I have yet to see a rose in Roseville. Perhaps, as a reference librarian, I ought to look for roses come spring. Today, I am looking at the library parking lot, full of active library users. We are fortunate to have such a supportive public. Unfortunately, someone from the public recently ran into my car in the library parking lot and left me with a dent which has just cost me $1228 to fix. Ouch! Of course the car repair bill is an excellent reason for me to use the library and its free services! Perhaps I ought to check out that book, "50 Uncommon Birds of the Upper Midwest" rather than buy it at the local Barnes and Noble...isn't that what libraries are for?!



Signing off for now, Mavis of Ramsey